Sunday, March 12, 2023

Fly On The Wall

Sometimes I think it would be fun to be a fly on the wall in a call centre, listening in to some of the bizarre calls the customer service operators receive and watching their reactions.

This is just one of those sorts of calls where it would have been interesting to watch the expression on the face of the customer service operator:

Irate customer: “I’ve been ringing 0700 2300 for two days and I can’t get through to enquiries, can you help?”

Call Centre Operator: “Where did you get that number from, sir?”

Irate Customer: “Well, it was on the door to your offices”.

Call Centre Operator: “I’m sorry, Sir, but that’s not our helpline number, those are our opening hours!”

Originally published as Fly On The Wall on The Laughline

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